Refund & Cancellation Policy
Last updated: 2026-05-02
At Freshi Air Duct Cleaning, we are dedicated to providing bespoke air duct and HVAC cleaning services that reflect the charm and character of Hollister, CA, and its surrounding areas, including San Juan Bautista, Aromas, and Gilroy. Our policy is designed to ensure your satisfaction while maintaining the high standards synonymous with our name.
Cancellation Notice
We understand that schedules may change, and circumstances can arise that necessitate alterations to your planned service. As such, we kindly request that any cancellations be communicated to us at least 48 hours prior to your scheduled appointment. This allows us to adjust our schedule and accommodate other clients in need of our services.
How to Cancel
- Phone: Please call our main office directly during business hours.
- Email: Alternatively, you may send a cancellation request via email to our customer service team.
We will confirm your cancellation upon receipt. Cancellations made within the 48-hour window prior to the service will incur a nominal fee to cover administrative costs related to scheduling.
Partial Refunds
Freshi Air Duct Cleaning endeavors to provide clarity and fairness in all our customer interactions. In the event that a cancellation occurs less than 48 hours before the appointment, a partial refund will be issued. This refund will deduct a rescheduling fee, ensuring we can continue to offer premium services without compromise.
Refund Processing
All refunds will be processed within 7-10 business days from the date of cancellation confirmation. The refund will be issued to the original mode of payment.
Weather Delays
Given our commitment to excellence and safety, we occasionally must reschedule services due to inclement weather conditions that may impact our ability to deliver our services effectively. Should this rare situation arise, we will notify you promptly to rearrange your appointment at a mutually convenient time.
In such cases, no cancellation fees will apply, and you will have the full flexibility to select a new date for your service.
Unhappiness Guarantees
Your satisfaction is paramount to us. If you find any aspect of our service falls short of your expectations, please do not hesitate to contact us. Our team is fully committed to rectifying any concerns with expedience and care.
Satisfaction Resolution
- Initial Contact: Please reach out to us within 7 days of your service to express your concerns.
- Evaluation: We will assess the situation and determine an appropriate resolution, which may include a complimentary revisit to address any issues.
- Follow-up: Our aim is to ensure complete satisfaction, and we will follow up to confirm that your concerns have been fully resolved.
Contact Information
For cancellations, refund requests, or to discuss any issues with your service, our team is ready to assist:
- Office Phone: [Insert contact number here]
- Email: [Insert contact email here]
- Business Hours: Monday to Friday, 8:00 AM to 5:00 PM
Thank you for choosing Freshi Air Duct Cleaning, where elegance meets functionality in every service we provide. Your trust in us to care for your home’s air quality is something we cherish deeply, and we are here to support you with grace and dedication.
This policy reflects our commitment to delivering a seamless and rewarding experience for all our clients in Hollister and beyond. We appreciate your understanding and cooperation.